Our client, an exclusive luxury hotel in Paarl, is seeking a professional and experienced Reservationist to join its team. The successful candidate will be responsible for managing accommodation and function reservations while providing a professional and personalised service that reflects the standards of a luxury hospitality environment.

The successful candidate will be responsible for (but not limited to): *Handle telephone, email and online enquiries for accommodation, weddings, conferences and events *Prepare quotations, proposals and booking confirmations *Process, amend and cancel reservations *Coordinate function details, including venues, guest numbers, menus and special requests *Follow up on enquiries and secure bookings *Manage deposits, payments and booking records *Prepare function sheets and liaise with relevant hotel departments *Arrange venue viewings and client appointments *Provide information on accommodation, packages, rates and hotel facilities *Assist with group bookings and room allocations *Maximise accommodation and event revenue opportunities *Deliver professional, prompt customer service *All other tasks related to the position.

Essential qualifications, skills and experience:

• Hotel reservations, events, or front-office experience (luxury hospitality preferred);

• Function, wedding, conference, or group reservations experience (advantageous);

• Experience with hotel reservation, property management or event booking system/s;

• Strong administrative coordination, and organisational skills;

• Proficient in Microsoft Office;

• Fluent in English and Afrikaans;

• Willingness to work weekends and public holidays when required;

• Valid Driver’s license and own reliable transport.

Please apply online at www.m3online.co.za before 09:00 on 14 August 2026.

For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444.

Please note that only shortlisted candidates are contacted. If no feedback is received within two weeks of the closing date, please assume that your application was unsuccessful.