Our client, a growing online store specialising in high-quality children’s products, is looking for a reliable, proactive, and tech-savvy Customer Support & Operations Assistant to join their team based in Paarl, Western Cape.

This role is ideal for someone who thrives in a fast-paced, customer-focused environment and is ready to take ownership of operational processes that keep the business running smoothly.

Key performance areas will include: *Delivering excellent customer support via online platforms *Assisting customers with queries, returns, product recommendations, and design options *Managing and nurturing wholesale and collaborator relationships *Coordinating with the warehouse team for dispatch and inventory control *Monitoring stock levels and keeping internal systems and the Shopify store up to date *Using tools like Shopify, Google Sheets, Wave, and payment platforms to manage operations *Capturing content in line with marketing agency briefs *all other tasks related to the role.

Essential qualifications, skills, and experience:

• Grade 12, a relevant qualification will be advantageous;

• Previous experience in a similar role will be beneficial, but we are open to applicants who are eager to learn, adaptable, and demonstrate strong potential;

• Proficiency in MS Office (specifically Excel) and cloud-based tools;

• Excellent communication skills in English, Afrikaans will be advantageous;

• Valid driver’s license and access to a personal vehicle.

Please apply online at www.m3online.co.za before 09:00 on 4 July 2025.

For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444.

Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.