Our client in the FinTech industry has a vacancy After Hours Support Technician (remote). This role is critical in ensuring that their systems remain secure and operational outside of regular business hours. The main function of the role is to monitor systems and critical alerts according to a pre-set roster to ensure a full-time response capability (7 days a week). Key responsibilities: - Respond to fraud alerts via email and phone - Address and resolve system error messages promptly - Provide seamless handovers to day-time team - Collaborate with team members to ensure comprehensive coverage Essential qualifications, skills and experience: - Matric; - 2-3 years experience in a similar role; - Excellent written and verbal communication skills; - Ability to work independently and manage multiple tasks; - Reliable internet connection and workspace setup for remote work. Shift Schedule (subject to change based on operational requirements): Weekdays: Shift 1: 16:30 to 02:30 OR Shift 2: 02:30 to 07:00 Weekends: Morning Shift: 08:00 to 16:30 Evening Shift: 16:30 to 02:30. Please apply online at www.m3online.co.za before 09:00 on 12 August 2024. For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444. Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.