Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Client Support Officer to fulfil various administrative and support duties within a fast-paced environment. As a key point for networks and billers, the role will provide support across various functions such as operations, business development and sales. This role requires quick turn around times and willingness to assist with various tasks impacting client and network relationships. The ideal incumbent has excellent time management skills, and a proactive approach to resolve client problems. In addition, the candidate is a team player, who can multitask well under pressure. Responsibilities will include: • Managing existing client relationships, ensuring all needs and requirements are met promptly and professionally; • Addressing client queries and acting as liaison between the banks and billers; • Operating various systems in order to conduct investigations on queries; • Forwarding relevant documentation to the Accounts department for sign-off; • Handling all chargebacks received and gaining a comprehensive understanding of various types of queries to effectively manage any incoming tasks; • Collaborate with internal teams to address client and bank-related issues; • Handling all client interactions in a professional and respectful manner. Minimum requirements: • 3 - 5 years’ experience in a similar client service support role, ideally in an operations environment; • Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots); • Experience in the Financial Services industry with focus on the Payments industry is advantageous; • Driver’s license; • Fluent in English (Afrikaans would be beneficial). Please apply online at www.m3online.co.za before 09:00 on 22 July 2024. For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444. Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.