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Job Details

Customer Service Agent

Closing Date : 2024-06-11
Closed : Yes
Would you like to become part of the world’s most international company? Do you want to be part of a company that connects people worldwide? Our client, RJ Agente (Pty) Ltd, a representing Agent for DHL Express, South Africa, servicing the Boland region, is looking for a Customer Services Agent to join their team in Paarl!

Duties will include (but not limited to): *Providing the full suite of DHL Customer Service offerings confidently, knowledgeably & professionally (e.g. booking, enquiries, shipment status, tracking, etc.) to all parties contacting DHL via Email & telephonically *Play an active role as Customer centric culture ambassador in creating the first positive impression in carrying the DHL brand’s image & proactively assist customer in resolving their issues *Adhere to the Centre of Excellence (COE) standards & guidelines in daily operations to ensure highest standard of quality and efficiency *Exhibit highest level of expertise in performing day-to-day function & task demonstrating high-level customer experience skill within the team *Offer alternatives to customers & seize upselling & cross-selling opportunity of valued added services during interaction with customer *Respond to customers consistently & confidently by providing accurate information in all areas such as customs requirements, transit time & quotations *Enhance service experience in DHL by exercising professionalism & empathy when dealing with each individual customer is varying needs & demands *Liaise with Operations & other departments for quick & efficient resolution of customer issues & queries *Achieving “Best Day Every Day” demonstrating DHL Express four attributes: Speed, Can Do, Right First Time and Passion.

Essential qualifications, skills, and experience:
• At least 2 years’ experience in a similar role;
• Strong passion for continuously delivering a superior customer experience;
• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness & empathy;
• Well- developed relationship skill and ability to network with multiple levels of an organization & other business units;
• Excellent in telephone skills, conflict resolution skills, negotiation & interpersonal skills;
• Technical Skills (Shipment Track & Trace Systems & Order Booking systems preferable);
• Fully bilingual (Afrikaans & English).

Please apply online at before 09:00 on 11 June 2024.

For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444.

Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.

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