Our client, an established wine & tourism destination based in the Winelands area, is seeking to appoint a dynamic & experienced Hospitality Manager to oversee all aspects of their Hospitality operations. The ideal candidate has a passion for delivering exceptional guest experiences & a proven track record of leadership in the hospitality industry. The successful candidate will be required to deliver a world class hospitality experience to guests whilst transferring the skills and knowledge to the team. The purpose of this position is to manage the guest experience throughout the Estate & exceed their expectations whilst driving sales & motivating teams. Duties will include: *Overseeing day-to-day operations of all hospitality departments *Staff management (incl. recruitment, training, & supervising) *Developing & implementing strategies to enhance guest satisfaction & exceed service standards *Collaborating with other departments to ensure seamless guest experiences *Compiling & monitoring annual budget *Managing? hospitality budgets *Overseeing cost control measures *Staying updated on industry trends *Overseeing estate events *Retail procurement – appointing relevant suppliers & selection of products *Liaising with media/VIP clients/guests *Constantly evaluating service & offerings for improvements *Overseeing orders for FOH stock (retail, water, packaging etc. in accordance with budget) *Ensuring stock control & reconciliation of storerooms *Setting monthly sales targets in conjunction with Sales & Marketing Manager & creating sales strategy *Preparing & presenting monthly sales & operation reports *All other tasks related to the position. Essential qualifications, skills and experience: • Tertiary qualification in Hospitality/Project Management or similar; • At least 7 years’ experience in a similar managerial position in the Hospitality industry; • Excellent cuisine & wine knowledge with a passion for food & wine; • Strong computer skills (MS Office); • Drivers license & own reliable transport; • Good communication skills (Afrikaans & English); • Willingness to work on weekends and public holidays as per industry requirements. Please apply online at www.m3online.co.za before 09:00 on 7 June 2024. For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444. Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.