Our client, a premium solar power and security systems provider, with offices in Cape Town (Paarl) and Middelburg, is currently recruiting for the exciting role of a Services Manager based in Paarl. This exciting role as Services Manager takes responsibility for the full service and maintenance team, and focuses on maintenance and upkeep of installed solar- and security and projects. This position requires a leader that could demand service excellence from a team and succeed in addressing the aftercare demands of clients’ installations. This role reports to the CEO and will form part of the senior management team. The successful candidate will be responsible for (but not limited to): *Plan and manage all O&M Service outputs *Effectively managing, developing, and training the service desk team *Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved *Conducting and sharing results from service and operation performance reviews *Being aware of and managing the costs of running the service desks *Think critically about systems and make adjustments consistently as needed *Service level agreements (SLAs) in relation to contracted services, ensuring the SLAs are achieved *Service quality and meeting of client expectations *Effectively monitor, control and support service delivery *Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace *Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions *Assist in development of new O&M Department Technical Working Procedures *Submitting reports timeously *Daily monitoring of all existing sites *Manage and maintain O&M department budgets *Maintain Client staff training *Ensure O&M Technicians are sufficiently trained for tasks to be carried out in the field *Ensure all works done by O&M department comply with International Standards *Maintain Client relations regarding existing sites under O&M *All other managerial and admin functions related to the position. Essential qualifications, skills and experience: • A relevant tertiary qualification (Finance, Operations, Planning or Engineering); • Relevant experience in managing a service team; • Excellent planning skills and the ability to use quick decision-making principles. In return, our client offers an aligned and rewarding compensation package. Please apply online at www.m3online.co.za before 09:00 on 13 June 2022. For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444. Please note that only shortlisted candidates are contacted. If no feedback is received within two weeks of the closing date, please assume that your application was unsuccessful.